(07) 41531700 service@bunappser.com.au

BUNDABERG APPLIANCE SERVICE

Specialist whitegoods repairers

Business Policies

Set out below are our various business policies.

Accounts
Bundaberg Appliance Service does not offer any ‘account’ facilities. In other words, we require that payment is made at the time the technician is at your home, or in the case of you having brought an appliance to our workshop, final payment must be made when you collect it.
Methods of payment
Payment can be made by cash, cheque, credit cards or by EFT. Discuss this with the staff member who takes care of your job.
Workshop Assessment Fees

Save money and bring your appliance to our workshop! 

You will be charged an assessment fee when you drop your appliance to our workshop. This fee will vary according to the appliance, please call us to check what the assessment fee is for your specific appliance.  

Once an appliance has been assessed, a quote will be provided and if you proceed with the repair, the assessment fee will be taken off the final cost. For this reason, the assessment fee is not ‘dead money’ to the customer. It is merely an amount charged in advance, similar to a deposit.

Service Call Fees

A Service Call must be charged to sustain the viability of any business which is engaged in preforming short ‘service’ type jobs in customer’s premises. Because of its unpopularity, business in the past have tried to avoid charging a Service Call fee and failed as a result.

In essence, a Service Call fee is an amount charged on every job (only once per job in our case) to cover ‘overheads’. This means it covers that proportion of expense which the business incurs by just being there. Things like, vehicle ownership and maintenance, insurances, stock held in the vehicle, support staff in the office and so on. A Service Call fee can therefore be separated from the labour fee which constitutes ‘time on the job’. For convenience however, many businesses (including ourselves) tend to combine the Service Call fee and a typical labour fee (say – 20 minutes of on-the-job time) to provide a total which a customer might reasonably be expected to pay for a standard length job. Our Service Call rate is $85.00 in the B’berg City/Bargara area. Outside this area, there may be travel charges applied.

Warranties

Our business deals with Warranties at 3 levels. Firstly there is the manufacturers warranty which applies to the first year or two of the life of the appliance. Then there is the Extended Warranty which the customer might have purchased when he bought the appliance. This often will ‘extend’ the manufacturer’s warranty out to 5 years.

Then there is our own warranty which covers our workmanship and sometimes parts which we supply. In most cases the parts we use will be covered by the original parts manufacturere and could reasonably be expected to carry a warranty of 6 to 12 months. Our ‘workmanship’ warranty protects the customer in the unlikely event that our technicians might have done the wrong thing when repairing an appliance.

Warranty applies to parts we order for customers. The exact detail of such warranty varies from company to company. On the rare occasion that a part fails, we are forced to deal with these on a case by case basis.

Ordering parts

We are happy to order any parts you might require for your appliance. Before we can order what it is you might be needing, we will require you to provide us the Brand, Model, Serial and perhaps a Product Number (or similar) from the appliance. Without this information, it is very difficult to source what you need. 

This information should be quite visible on the Model Number Label on the appliance. Mostly this will be either on the front or on the side. In the case of a refrigerator, there is often a label inside near the bottom. Unfortunately we cannot document the location of this label for all types and brands of appliances. If you are having trouble finding in, call us on 41531700 and we might be able to give you a few tips.

 

 

 

 

Who do we employ?

We employ fully-qualified tradespeople to work on your appliance. This qualification is basically electrical, but where necessary, we have staff with the appropriate refrigeration qualification as well. As a business, we hold both Electrical and Refrigeration licences to cover all work on electrical appliances.