(07) 41531700 service@bunappser.com.au


Specialist whitegoods repairers

Business Policies

Set out below are our various business policies.

Bundaberg Appliance Service does not offer any ‘account’ facilities. In other words, we require that payment is made at the time the technician is at your home, or in the case of you having brought an appliance to our workshop, final payment must be made when you collect it.
Methods of payment
Payment can be made by cash, cheque, credit cards or by EFT. Discuss this with the staff member who takes care of your job.
Workshop Assessment Fees

Save money and bring your appliance to our workshop! 

You will be charged an assessment fee when you drop your appliance to our workshop. This will normally cover the diagnosis and testing in order to provide a quote if any further repairs are necessary. In many cases, if the needed repairs are very minor, the job may be able to be completed within the standard assessment fee.  

Once an appliance has been assessed, a quote will be provided. This quote will cover the cost of parts and any extra labour which might be necessary. Normally this quoted amount will be invoiced when the job is completed.  

Service Call Fees

Service Call must be charged to sustain the viability of any business which is engaged in preforming short ‘service’ type jobs in customer’s premises. 

A Service Call fee is an amount charged on every job (only once per job in our case) to cover ‘overheads’. This means it covers that proportion of expense which the business incurs by ‘just being there’. Things like, vehicle ownership and maintenance, insurances, stock held in the vehicle, support staff in the office and so on. A Service Call fee can therefore be separated from the labour fee which constitutes ‘time on the job’. For convenience however, many businesses (including ourselves) tend to combine the Service Call fee and a typical labour fee (say 15 – 20 minutes of on-the-job time) to provide a total which a customer might reasonably be expected to pay for a standard length job. We are happy to provide our Service Call rate once we know the area in which a customer lives. 


Our business deals with Warranties at three levels. Firstly there is the manufacturers warranty which applies to the first year or two of the life of the appliance. Then there is the Extended Warranty which the customer might have purchased when he bought the appliance. This often will ‘extend’ the manufacturer’s warranty out to 5 years.

Then there is our own warranty which covers our workmanship and sometimes parts which we supply. In most cases the parts we use will be covered by the original parts manufacturer and could reasonably be expected to extend for 6 to 12 months. Our ‘workmanship’ warranty protects the customer in the unlikely event that our technicians might have made a mistake when repairing an appliance.

In the case of parts we order for jobs on behalf of customers, the exact detail of such warranty varies from company to company. On the rare occasion that a part fails, we are forced to deal with these on a case by case basis.

Ordering parts

Unfortunately, we are not able to order parts on behalf of our customers in cases where we are not actually doing the work. There are many brands and models and it is impossible for a small regional appliance repairer to provide a successful ‘parts ordering’ service to customers. 

This particular service is now offered by a number of specialist parts suppliers. Depending on the brand of the appliance, we are happy to pass on the contact details for some of these companies. 


Who do we employ?

We employ fully-qualified tradespeople to work on your appliance. This qualification is basically electrical, but where necessary, we have staff with the appropriate refrigeration qualification as well. As a business, we hold both Electrical and Refrigeration licences to cover all work on electrical appliances.