Privacy Policy

Privacy Policy

Bundaberg Appliance Service is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and manage your personal information.

1. Information We Collect

We may collect the following personal information:

• Name, address, and contact details (e.g. phone number and email address).
• Details about your white goods (e.g. brand, model, warranty information, etc).
• Payment details for processing transactions.

We collect this information directly from you through phone calls, emails, our website, or in-person interactions.

2. How We Use Your Information

We collect and use your personal information to:

• Provide white goods repair services.
• Schedule and manage appointments.
• Send updates or notifications related to your repair.
• Process payments and issue invoices.

3. Disclosure of Personal Information

We do not disclose your personal information to third parties unless:

• Required by law.
• Necessary for providing services (e.g., engaging a specialised technician).

4. Data Storage and Security

We store your personal information securely in both physical and electronic formats. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

5. Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete. To do so, please contact us using the details provided below.

6. Complaints

If you believe we have breached your privacy, you can lodge a complaint by contacting us. We will investigate your complaint and respond within a reasonable timeframe.

7. Policy Updates

We may update this Privacy Policy from time to time. The updated policy will be available on our website or by request.

8. Contact Us

For questions, concerns, or requests regarding your privacy, please contact us at:

Bundaberg Appliance Service
1 Tomlinson Street, Bundaberg East, QLD, 4670
[email protected]
(07) 4153 1700

24/12/2024